Key Responsibilities
Operational Leadership
- Lead all warehouse and technical operational activities
- Maintain accountability for Goods In, Testing, Booking In, Storage, Picking, Building, Packing and Dispatch operations
- Ensure operational processes are documented, maintained and consistently applied
- Drive continuous improvement initiatives to improve productivity, quality and customer experience
- Implements business change initiatives and leads teams through change
- Responsible for defining KPIs and targets for Warehouse based teams
- Monitor and report departmental KPIs and performance metrics and act on deviations
- Lead operational planning and resource allocation activities
People Management
- Directly manage Team Lead and all Technical and Warehouse staff, overseeing departmental performance
- Conduct performance reviews, probation reviews and annual appraisals for all Warehouse based staff
- Identify capability gaps and support employee development
- Prepare training plans for all Warehouse based staff
- Manage employee relations issues in conjunction with HR
- Lead recruitment, onboarding and succession planning activities
- Promote a positive, accountable and high-performing culture
- Ensure compliance with company policies, ISO requirements and regulatory obligations
- Accountable for ensuring SOPs are up to date
- Approve new or changed processes
- Own product quality, inspection and grading standards
- Oversee stock accuracy, inventory controls and audit activities
- Lead health and safety compliance, investigations and corrective actions
- Ensure export control, data security and product compliance requirements are met
- Contribute to departmental budget planning and cost management and reports these to the UK Financial Director and Group Operations Director accordingly
- Manage supplier relationships and monitor supplier performance
- Understands operational cost drivers and identifies opportunities for cost efficiency
- Review departmental expenditure and ensures spend remains within agreed budgets
- Provide input into forecasting, resource planning and investment decisions
Stakeholder Management
- Work collaboratively with other departments and senior management
- Is part of group wide Leadership team, representing UK Operations from a strategic perspective
- Communicate operational performance, risks and improvement opportunities to leadership
- Supports supplier selection and commercial decision-making
- Balances operational performance with commercial objectives and customer expectations
Knowledge, Skills & Experience
Essential
- Minimum 5 years' leadership or management experience within warehouse, logistics or operational environments
- Experience managing multiple teams and operational functions
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management skills
- Experience implementing operational improvement initiatives
- Good understanding of inventory control, quality management and health and safety requirements
- Strong Microsoft 365 skills, in particular advanced Excel
- Experience within refurbishment, technology, logistics or manufacturing operations
- Management qualification or equivalent leadership training
- Knowledge of ISO standards and audit processes
- Experience working with Microsoft Business Central
- Certified in IOSH Managing Safety Training